Resume

SPECIFIC EXPERIENCE

• Technical specialist with over a decade of experience developing and managing extensive database applications, maintaining and troubleshooting complex web solutions and providing technical support.
• Experienced fundraiser for political parties and non-profit organizations on the national, provincial and local level.
• Over a decade of managerial experience.  Skilled people manager who strongly believes in empowering others to think independently and act in a productive manner.
• Organized professional adept at quickly establishing priorities and managing multiple tasks in a demanding environment.
• Facility for analyzing problem situations, identifying alternatives and implementing solutions.

WORK EXPERIENCE

Interim Executive Director
GREEN PARTY OF CANADA, Ottawa, Ontario
February 2010 – Present (5 months)

• Organize, supervise and lead the operations of a major national political party with over 10,000 members.
• Oversee the operations of the party’s national office in Ottawa, including managing a staff of over 20 individuals, with an annual budget of $3 million.
• Support the activities of the Fundraising Manager through writing appeals for both direct mail and email distribution lists.
• Create program to cultivate new donors. (“10,000 Tree Challenge”)
• Work closely with telemarketing firms to maximize donation potential.
• Member of the Fundraising Committee, which is responsible for high-end donor events.
• Procure equipment to facilitate and expand the capacity of the direct mail program.
• Ensure that all revenues and expenses are accounted for in accordance with generally accepted accounting principles.
• Develop and execute the Annual Plan as approved by the governing body of the party.
• Ensure ongoing logistical support to over 300 riding associations across the country.
• Provide strategic communications and political advise to key stakeholders, including the National Campaign Manager and the Campaign Committee.

Technical Services Manager
GREEN PARTY OF CANADA, Ottawa, Ontario
October 2007 – Present (33 months)

• Supervise a team of staff members and volunteers to manage both the technical and data infrastructure of a major national political party.
• Write some of the fundraising appeals for email distribution list.
• Member of the Fundraising Committee, which is responsible for high-end donor events.
• Manage a budget of $250,000 for the procurement of computer and other technical supplies, staff and outside contractors.
• Spearhead the development of an extensive outreach program to identify and target potential voters in key ridings, to facilitate the election of Green MPs.
• Provide professional, expert advice on technical issues for the organization from the Leader’s Office right down to the local riding level.
• Design, develop and maintain a complex national voter profiling system containing in excess of 23 million records and over 2,000 users.
• Work extensively with Communications and Development teams on fundraising initiatives from both a creative and technical standpoint.

Director of Fundraising
GREEN PARTY OF ONTARIO, Toronto, Ontario
July 2009 – April 2010 (10 months)

• Lead and motivate a team of dedicated volunteers to increase fundraising levels for a major provincial political party.
• Develop and implement a two-year fundraising plan to increase operational revenue five-fold, and an election campaign budget from $250,000 to $1 million.
• Spearhead the development of an extensive outreach program to identify and target supporters in each riding, to expand the pool of potential donors.
• Work extensively with Message and Membership teams on fundraising initiatives from both a creative and technical standpoint.
• Create programs to cultivate new donors and encourage greater giving levels.
• Train teams of community volunteers to build fundraising capacity for local and regional fundraising initiatives.

Deputy National Campaign Manager
GREEN PARTY OF CANADA, Ottawa, Ontario
August – November 2008 (4 months)

• Provide extensive support for a major national political party during the 40^th General Election.
• Support Development team’s ability to raise $800,000 in 36 days through writing several fundraising appeal letters and sending daily communications to email distribution list.
• Hire a team of IT professionals to provide 24/7 technical support for 308 ridings.
• Assist in managing a team of 50 employees from across the country.
• Participate in daily national strategy meetings with National Campaign Team and Green Party Leader.
• Direct portions of $4 million budget to key ridings to maximize votes.
• Work extensively with the Organizing team to find a full slate of candidates.
• Build necessary infrastructure for a 10-seat call centre.
• Deliver a complex national voter profiling system containing in excess of 23 million records and over 2,000 users.
• Increase share of the national vote by 42 percent.

Network/Database Administrator
GREEN PARTY OF CANADA, Ottawa, Ontario
February – October 2007 (9 months)

• Provide desktop and network support for personnel in the central office of the national party.
• Provide expert advice on technical issues relating to the provision of web and e-mail services.
• Oversee both web and database administration and development for both the national party and local riding associations across the country.
• Implement program to cross-reference historical electoral data with voters list and census data.

Escalations Supervisor, SunRocket Contract
SITEL, Kanata, Ontario
May 2006 – February 2007 (10 months)

• Work with call centre tech support agents to assist customers in troubleshooting and repairing their VoIP telephone service.
• Listen, understand, and respond to customer concerns in a timely and professional manner.
• Exceed performance objectives including resolution targets, call quality, and call handle time.
• Communicate with specific departments for resolution of more complex problems to ensure retention of customers.

Manager, Electronic Technologies
PRINTBRIDGE INC., Ottawa, Ontario
September 2005 – May 2006 (9 months)

• Supervise a team of web and graphic designers to meet multiple deadlines on budget.
• Build and install a Linux server for a client’s website.
• Responsible for negotiating, writing, and executing contracts between clients and firm.
• Conduct extensive analysis on effectiveness of web marketing initiatives for clients.
• Organize and enhanced internal customer management systems.
• Develop dynamic commercial e-commerce solutions for clients based in the United States.
• Create effective telemarketing strategies for clients and non-profit organizations.

Manager, Technical Services
OFFICE OF THE LEADER OF THE OPPOSITION, Ottawa, Ontario
September 2002 – February 2005 (29 months)

• Create and supervise a team of 26 to ensure timely input of data into nation-wide database for Canada’s Official Opposition.
• Provide desktop and network support for Opposition Leader’s office personnel, including the purchase and upkeep of equipment.
• Provide expert advice on technical issues relating to the provision of web and e-mail services for the Office of the Leader of the Opposition.
• Oversee both web and database administration and development.
• Manage a budget of $160,000 for the procurement of computer and other technical supplies.
• Liaise with colleagues and assisted with an aggressive outreach campaign to identify and target potential voters in key ridings.

Database and Web Administrator
OFFICE OF THE LEADER OF THE OPPOSITION, Ottawa, Ontario
May 1999 – September 2002 (40 months)

• Manage database content, ensuring the information and content were valid and up-to-date and that databases were easily accessible and user-friendly.
• Create and maintain mailing lists of Opposition supporters and detractors based on issue preferences.
• Responsible for creating internal and external interactive web content designed to promote and enhance party communications.
• Convert printed communication pieces into effective online communications, textually and graphically.

Correspondence Writer
OFFICE OF THE LEADER OF THE OPPOSITION, Ottawa, Ontario
November 1997- May 1999 (18 months)

• Draft responses to letters and emails addressed to the Leader of the Opposition, conforming to policy and style guidelines.
• Develop templates to be used by colleagues and communications staff.
• Research issues by liaising with Member of Parliament offices, internal communications and research departments and the media.

Vice President, Fundraising
NEPEAN-CARLETON CONSERVATIVE RIDING ASSOCIATION, Ottawa, Ontario
August 1997 – November 2003 (76 months)

• Lead team of volunteers in fundraising endeavors at the local level for over six years.
• Write and co-ordinate several direct mail campaigns each year to members and supporters with a follow-up phone campaign.
• Organize and conduct fundraising events ranging from a BBQ at a local fair to a $100-a-plate dinner with an Ontario cabinet minister as the keynote speaker.
• Train, motivate and coach a large volunteer organization of over 250 on how to effectively canvass local voters and get supporters out to vote.
• Support in riding increased from 26% in 1997 (a $25,000 campaign), to 37% in 2000 (a fully funded campaign, within 4% of being victorious), to winning with 45% in 2004.  Results in 1997 and 2000 amongst the top in Ontario for the Conservatives (Reform/Canadian Alliance) in those elections, and well above the provincial average.

TECHNICAL EXPERTISE

Operating Systems

Programming Languages

Applications and Tools

Social Networks

Facebook, Twitter, Flickr, Friendfeed, Odeo, YouTube, Vimeo, Bit.ly, Linkedin

OTHER INFORMATION

Languages: Fluent English and working French.

Security Clearance: Enhanced.  Number 95504649.

REFERENCES

Available on request.